Thank you for choosing to avail our Services! We respect your privacy, and we are committed to protecting your Personal Data.
This Privacy Policy (“Policy”) applies to the processing of Personal Data (as defined below) by Verofax Limited registered as a private company limited by shares bearing registration number 000001884 and reachable at know-it.support@verofax.com (Collectively referred to as “Company”, “we”, “us”, “our”) in connection with visits or use of our platform “Know-It” (“Platform”), which comprises our website available at https://verofax.com/, or mobile application, namely Know-It and any supporting servers, software, or third-party integrations used to deliver our Services. Third-party services may have their own privacy policies, and we encourage you to review them. This Policy is to be read and interpreted together with our Terms of Use, and, which collectively govern your access to and use of our Platform and our Services (as defined below). By using the Platform, you agree to be bound by our Terms of Use and this Privacy Policy. This Policy does not intend to override any clauses present in our Terms of Use. Any terms not defined in this Policy shall be deemed to have meanings given to them in the Terms of Use, as the case may be. If you have any questions about this Policy, please contact us by email at know-it.support@verofax.com.
[RS2] 1. PURPOSE
1.1. This Policy is designed to provide you with information regarding the types of Personal Data we collect about you, and the reasons for and methods by which we collect and process your Personal Data.
1.2. Personal Data includes any information which may, by itself, or in conjunction with other information be able to identify you. Further, this Policy informs you about your privacy rights and how the data protection principles set out in the Data Protection Regulations, 2021 (“Data Protection Regulations”) of Abu Dhabi Global Market (“ADGM”) and the Personal Data Protection Law, 2021 (“PDPL”) of the United Arab Emirates (“UAE”) protect you. The specific Personal Data and data points which we collect from you are explained below in section 5 this Policy. Please commence using this Platform to avail our Services only after consenting to sharing your Personal Data with us in the specific format shared by us with you. Your silence, inactivity etc. with respect to our consent request will not constitute consent. If it comes to our notice that you have accessed or used the Platform without providing proper consent, as sought by us, or that you have circumvented providing your consent, we reserve the right to limit/ prohibit your access or use of the Platform. For the purpose of this Policy, “Services” shall mean and include the following services made available on the Platform:
1.2.1. A consumer assistance interface for analysing product information of health and wellness products, cosmetics, over the counter vitamin supplements, and other fast moving consumer goods such as packaged foods for adults and children;
1.2.2. Providing Users detailed insights on products; including product ingredients, brand claims, potential health impacts, and product reviews;
1.2.3. Providing personalised product recommendations to Users, basis previous items scanned, and any personal information or preferences provided by Users; and
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1.3. You have the right to withdraw said consent at any given point of time, without prejudicing any processing of your Personal Data which we may have had undertaken till we effectuate your consent withdrawal request. If you wish to withdraw such consent, please contact us at know-it.support@verofax.com.
2. CHANGES TO THIS PRIVACY POLICY
2.1. From time to time, we may revise, amend or supplement this Policy to reflect necessary changes in law, our Personal Data collection and usage practices, our Platform, or certain advances in technology. If any material changes are made to this Policy, the changes may be prominently posted on the Platform. However, this is not obligatory for us; the onus is on you to occasionally familiarize yourself with the contents of this Policy, for your own information; and particularly to do so every time you access our Platform.
2.2. Changes to this Policy are effective when they are published.
3. WHO’S PERSONAL DATA DO WE PROCESS
3.1. The Platform processes the Personal Data of the following categories of individuals:
3.1.1. Platform visitors: Persons that visit the Platform, but do not create an account on Know-It.
3.1.2. User: An individual that has signed up on the Platform to create an account to avail our Services available on Platform.
(Collectively referred to as “Data Subject”, “you” and “your”)
4. OUR RELATIONSHIP WITH YOU
4.1. Through this Policy, we explain why and how we collect and process your Personal Data as a controller. The controller of your Personal Data is the legal entity (in this case, us) that determines the “means” and the “purposes” of any processing activities that is carried out in regard to your Personal Data.
4.2. Data Protection Officer
4.2.1. We have appointed a Data Protection Officer (“DPO”), who is responsible for overseeing any Personal Data related matters, to address any questions in relation to Personal Data and this Policy. If you have any questions in relation to your Personal Data and/or this Policy, including requests to exercise your rights related to Personal Data (as provided in section 14 of this Policy), please contact us via email on know-it.support@verofax.com.
5. DATA PROCESSING PRINCIPLES FOLLOWED AND AUTOMATED PROCESSING
5.1. Your Personal Data is collected and processed in accordance with the global best data processing principles, including lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality (security); and accountability; with all relevant laws and regulations considered; and however applicable.
5.2. We use automated decision-making and artificial intelligence software to collect information from public sources to make it available to you through our Platform. Further, we use automated decision-making or artificial intelligence software to profile you. Please see section 13.1.8 of this Policy for information on your rights related to such automated processing and profiling.
6. TYPES OF PERSONAL DATA, PURPOSES OF PROCESSING AND LAWFUL BASIS FOR PROCESSING
6.1. We collect, use, disclose, transfer, and otherwise process Personal Data about you, in accordance with this Policy. The Personal Data we collect, and process includes:
a) Technical Data: Includes information related to your browser and operating system, browser plug-in types and versions, internet protocol address (the Internet address of your computer), unique device identifiers, time-zone settings, and other information such as your device type.
b) Platform Usage: Includes information about how you use our Platform, including location information about where you use the Platform, the pages or features of our Platform you browsed and how much time you spend on our Platform.
c) Identification and contact data: Includes full name, date of birth, signature, photographs, phone number, email ID, and/or any other personal identifiers such as usernames.
d) Special Categories of Personal Data: Includes information regarding to your inherited or acquired genetic characteristics (such as skin and hair type) which gives unique information about your physiology or the health and which results, in particular, from an analysis of a biological sample from the natural person in question. In this case, the Platform collects and uses information pertaining to your “allergens” to provide you the Services.
e) Audio, visual, electronic or other similar data: Includes information collected when you interact with the Platform to access our services, or to communicate with us on phone or otherwise. To facilitate this, we shall seek access to your device camera, media, and storage permission on your device. This shall also include any information shared by you while interacting with any other User through the Platform through any chatroom/ chatboard or other avenue provided on or made available by the us, including any software platform which is an extension of the Platform.
6.2. We process your Personal Data for these purposes:
a) For Platform Visitors: To improve your experience by keeping track of language preference, country, and previously viewed pages; to analyse trends; operate, administer and maintain the Platform; and track your movements and activity around and within the Platform. To enable access to our Platform; to make sure that your device can show the content in the best way possible.
b) For Users: To provide our Services to you; facilitating the account creation such as the communication of a one-time password (“OTP”) to verify the ownership of the e-mail address or the mobile number provided when your account is created; to facilitate signing into the Platform; to send administrative information/ provide administrative support related to activity; to investigate and resolve complaints and other issues; to fulfil requests submitted by you on our Platform; to rectify any errors that you face when trying to access our Services; to improve the quality of your experience when you interact with the Services; to inform you about new products and services we are offering (including promotional offers); to inform you about any changes or modifications in our Services; to maintain security and operation of the Platform; comply with applicable laws.
6.3. Such Personal Data is either provided by you directly to us as required, it may be collected automatically by us during your use of the Platform, or it may be received by us from third parties that you may use for signing up to the Platform to access the Servicesor publicly available sources, legally or permitted by applicable law.
6.4. As required under the PDPL and ADGM’s Data Protection Regulations, we must have a legal basis for processing your Personal Data. Such legal bases will depend on the Personal Data at issue, the specific context in the which the Personal Data is collected and the purposes for which it is used. We only process your Personal Data lawfully only and if to the extent:
6.4.1. You have given consent to the processing of their Personal Data for the purposes provided in this Policy;
6.4.2. Processing is necessary for providing Services with you (or to take steps at your request prior to entering into a contract with you);
6.4.3. Processing is necessary for compliance with legal and regulatory requirements applicable to us;
6.4.4. Processing is necessary to protect the vital interests of you or another natural person;
6.4.5. Processing is necessary for performance of a task carried out by public authorities in the interest of ADGM, or in the exercise of the (i) ADGM’s; (ii) the Financial Services Regulatory Authority’s, (iii) the ADGM Court’s, or (iv) the functions or Registration Authority in the exercise of official authority vested in the Controller under applicable law;
6.4.6. Processing is necessary for the purposes of the legitimate interests pursued by the us or our processors, except where such interests are overridden by the interests or rights of you. This lawful basis of processing will not be used to process your Personal Data if you are below 18 years of age.
6.4.7. Where processing is related to Special Categories of Personal Data, if such Special Categories of Personal Data are made publicly available by you;
6.4.8. Processing is necessary to initiate or defend procedures relating to claim of rights and legal actions or are associated with legal or judicial procedures;
6.4.9. Processing is related to Special Categories of Personal Data, if such Special Categories of Personal Data is necessary for public interest.
6.4.10. We must surrender your Personal Data to legal authorities if presented with a court order or similar legal or administrative order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction.
6.4.11. Processing is necessary to fulfil obligations imposed by laws of other countries or regions or as permitted by applicable law of the ADGM and UAE.
6.5. In respect to the Personal Data that you give us, you should inform us as soon as practicable if there are any errors in the Personal Data or if there have been any changes to the Personal Data.
7. YOUR REFUSAL, FAILURE, INABILITY TO PROVIDE US WITH NECESSARY PERSONAL DATA
7.1. If you fail, neglect and/ or refuse to, or are unable to provide us any Personal Data which we necessarily need to provide our Services or which we need to collect by law, we may not be able to perform the Services. In this case, we have the right to discontinue your use of the Platform and/ or may or disapprove your service requests. In such a situation, we will notify you of our inability to provide you our Services at the earliest.
8. WE Process PERSONAL DATA OF INDIVIDUALS BELOW THE AGE OF 18
8.1. We may process Personal Data related to natural persons below the age of 18 years, when they interact with the Platform in their capacity of a Platform Visitor or a User. All such processing is done in compliance with the Data Protection Regulations.
8.2. If you are below the age of 18, and have any specific questions on how your Personal Data is processed by us, please write to us at know-it.support@verofax.com.
9. WE PROCESS AND USE AGGREGATED, ANONYMISED AND DE-IDENTIFIED INFORMATION
9.1. We may also create, process, collect, use and share aggregated, anonymised or de-identified data such as statistical or demographic data for any purpose as permitted under applicable laws. We may analyse such aggregated and anonymized information in a manner to further enhance the level of Services that we offer on our Platform for business or research purposes, including improving and customizing the Platform for ease of use and the Services offered by us. Such information also includes average number of Users of the Platform, the average clicks of the Services/, the features used, the response rate, etc. and other such statistics regarding groups or individuals. In doing so, we shall not be making disclosures of any Personal Data as such information will then no longer identify you as an individual person and we ensure that ensures the data is put beyond further use, despite being derived from your Personal Data. We may archive this information to use it for future communications for providing updates and/or surveys. Furthermore, we may also use this information to comply with legal or regulatory obligations.
10. LINKS TO THIRD-PARTY WEBSITES
10.1. Our Services, Platform or communications may contain links to other third-party websites which are not owned or operated by us and are regulated by their own privacy policies. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit. We are not responsible for the privacy policies of these third-party websites, regardless of whether they were accessed using the links from our Platform. We have no control over and assume no liability for the content, privacy policies or practices of any third-party sites or Services.
10.2. We specifically recommend that you, as the Data Subject (under this Policy) visit, familiarize, understand the below entity policies, as they are our partners in providing Services under the facilities to you.
11. WE MAY SHARE YOUR PERSONAL DATA WITH THIRD PARTIES
11.1. We may have to share your Personal Data with a selected and trusted group of third-party/ parties for reasons elaborated in this section.
11.2. We will only disclose your Personal Data to third-party service providers under strict terms of confidentiality. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
11.3. Here is a list of the specific circumstances in which we share your Personal Data with third parties and specific categories of third parties with whom such data is shared:
11.3.1. To provide Services to You: To enable this your we may share your Personal Data with select third-party vendors as listed below in section 11.3.5 of this Policy.
11.3.2. Applicable law, government requests, etc.: Where we are legally required to do so, we may disclose your Personal Data to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements), or where we find it is necessary to investigate, prevent or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities. We may disclose your Personal Data as evidence in any litigation in which we are involved. To enable this your we may share your Personal Data with the relevant law enforcement, regulatory, administrative, judicial, or government bodies, authorities or agencies.
11.3.3. Merger, acquisition etc.: We may disclose your Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition of all or a portion of our business to another company, any dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, your Personal Data may also be transferred as a business asset forming part of our good will. If another company acquires us, our business or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations held by us regarding your Personal Data, as described in this Policy. To enable this your we may share your Personal Data with the relevant corporate entities involved in the merger, acquisition etc. and their select vendors and service providers.
11.3.4. Advertisements: We may disclose your Personal Data to third-party advertising companies to serve ads when you visit or use the Platform. These companies may use information about your visits to our Platform and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you, provided you have consented to the same.
11.3.5. With select third-party vendors: In connection with the performance of our Services, we may share your Personal Data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples of such third parties include customer relationship management, data analysis, email delivery, hosting services, customer service, quality assurance testing, technical support, operational support and maintenance services and marketing efforts. This is not an exhaustive or stationary list and may be revised from time to time.
11.4. Some of these third parties may be in a jurisdiction outside the laws stated in this Policy, in which case we will take all necessary steps to ensure that your Personal Data is treated securely and that such transfers are permitted under the applicable data protection laws.
11.5. We may also use any or all of the Personal Data above to administer and manage our business in general, to detect and prevent misuse of our Services (including fraud), and to enforce our Terms and Conditions or any other contract to which we may be a party to.
12. MARKETING COMMUNICATIONS AND OPTING OUT
12.1. We provide you with choices regarding the Personal Data we use, particularly concerning any market research and/ or subsequent marketing, advertising and promotion. We may contact you through emails to send you information about our Services or information we feel may interest you and/or to inform you about new products and Services we are offering (including promotional offers) (Marketing Communications).
You may at any time, object to receive Marketing Communication from us. If you wish to do so, please click on the “Unsubscribe” option available on all Marketing Communications that you may receive from us or by contacting us at know-it.support@verofax.com.
13. YOU HAVE RIGHTS AS TO YOUR PERSONAL DATA
13.1. You (in so far as these laws have application and subject to pertinent exemptions and restrictions stipulated therein) broadly have these rights under the Data Protection Law:
13.1.1. Right to access: This means that you may ask us to provide you information on several aspects (depending on the applicable law/ regulations) pertaining to the processing activities undertaken by us, including, what Personal Data concerning you is being processed by us, the purposes of such processing, and who else the Personal Data may be passed/ transferred to or shared with.
13.1.2. Right to withdraw consent: Where we rely on your consent to process your Personal Data, if you wish for us to stop processing your Personal Data, it is your right to withdraw consent, preventing us from further processing the Personal Data.
13.1.3. Right to rectification: If you have provided your Personal Data to us, you have the right to request that we correct, or rectify your Personal Data if the same is incorrect or outdated.
13.1.4. Right to erasure: This is your right, under certain circumstances, whereby you can ask for your Personal Data to be deleted. This would apply if the Personal Data is no longer required for the purposes it was collected for, or your consent for the processing of that Personal Data has been expressly withdrawn, or where Personal Data has been unlawfully processed. Some exceptions may apply to your exercise of this right.
13.1.5. Right to object to processing: This is your right to object to the further processing of your Personal Data which is inconsistent with the primary purpose for which it was collected, which includes processing for profiling, automation and direct marketing.
13.1.6. Right to restrict processing: This is your right to ask for a temporary halt or pause in processing of Personal Data, such as in the case where a dispute or legal case must be concluded, or the information is being corrected.
13.1.7. Right to data portability: This is your right to ask for the Personal Data which you have provided to us, for which you have provided your consent for us to process, and which we have processed using automated means, to be provided to you in a structured, commonly used, and machine-readable or electronic format.
13.1.8. Rights in relation to automated decision making and profiling: This is your right not to be subject to a decision based solely on automated processing.
13.1.9. Right not to be discriminated against: This is your right not to be discriminated against by us. This right ensures that your Personal Data will not influence or affect us, and you are not denied any of our Services, charged a different rate for the Services, provided with a different quality of Service simply because of your Personal Data.
13.2. If you wish to exercise any of the rights set out above or any other laws concerning Personal Data (in so far as same is applicable), please contact us at know-it.support@verofax.com. We may need to request specific information from you to help us confirm your identity. This security measure is to ensure that your Personal Data is not disclosed to any person who has no right to receive it.
13.3. We aim to respond to all legitimate requests without undue delay and within one (1) calendar month of receipt of any request from you. Occasionally it may take us longer than one (1) calendar month, if your request is particularly complex, or if you have made duplicated or numerous requests. In this case, we will notify you of receipt of such request(s) and keep you updated as to the status of progress concerning such request(s).
14. HOW TO UPDATE YOUR INFORMATION
14.1. Whenever possible, you can update your Personal Data, subject to verification by us. If you wish for us to update your Personal Data, please contact us at know-it.support@verofax.com to make the required changes. We will retain your Personal Data for as long as your accounts have not been closed or as may be needed to provide you access to your accounts and/ or our Services, and in compliance with the law.
15. DATA RETENTION AND RECORDS
15.1. We retain Personal Data, including session data linked to your service usage or account, and all access or use of the Services.
15.2. We adhere to all applicable legislative provisions and data protection laws of each jurisdiction we operate in. Should any further information be required, please contact us at know-it.support@verofax.com.
15.3. Your Personal Data will be stored, retained, and processed for no period longer than as required by us for the purposes it was collected for, for the purposes of availing the services, and for meeting any legal, accounting, reporting, government, regulatory or law enforcement requirements.
15.4. To determine the appropriate retention period for your Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. When we have no ongoing legitimate business needed to process your Personal Data, we will either delete, anonymise, pseudonymise, encrypt or put beyond further use your Personal Data unless necessary for the establishment or defence of legal claims or must be retained for compliance with applicable law or if it is part of a dataset used to lawfully train or refine an artificial intelligence system in a manner that does not present risks to your rights.
15.5. If this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
16. DATA STORAGE AND DATA TRANSFERS
16.1. Your Personal Data is stored and transferred in compliance with the applicable legislation of the PDPL and ADGM.
16.2. We store and process your Personal Data in data centers within the UAE, or wherever we have our premises, or where our third-party service providers are located.
16.3. We may transfer some of your Personal Data outside the ADGM. Some of the international organisations and countries to which your Personal Data will benefit from an appropriate data protection regulatory framework as evidenced by an adequacy decision by the appropriate regulatory authority. However, this may not always be possible. For such international organisations and countries, we shall transfer your Personal Data, only upon ensuring that a suitable degree of protection is afforded to it through the implementation of the necessary safeguards, such as adequate binding corporate rules or through the inclusion of standard contractual clauses in our agreements with such organisations and countries. If sought by you, we shall notify you of the specific safeguards we adopt to transfer your Personal Data to such an international organisation and/or country.
16.4. Notwithstanding section 16.3, we may transfer your Personal Data outside of the ADGM in the following circumstances:
16.4.1. The transfer is necessary for the conclusion or performance of a contract concluded in your interest between us and another natural or legal person;
16.4.2. The transfer is necessary for important reasons of public interest;
16.4.3. The transfer is required by law enforcement agencies of the UAE in accordance with applicable law;
16.4.4. The transfer is necessary for the establishment, exercise or defence of legal claims (including judicial, administrative, regulatory and out-of-court procedures); or
16.4.5. The transfer is necessary in order to protect your vital interests or of another person, where you are physically or legally incapable of giving consent.
17. USE OF COOKIES AND RELATED TECHNOLOGIES[KL3] [RS4] [AT5] [RR6] [RS7] [AT8] 17.1. We do not use any cookies on our Platform.
18. LEGAL RECOURSE TO RELEVANT AUTHORITIES AND RIGHT TO LODGE COMPLAINTS
18.1. You have the right to make a complaint at any time to the Commissioners appointed under the PDPL and ADGM Data Protection Regulations, depending on the controller. However, we would appreciate the opportunity to address your concerns before you approach any such authority. Please contact us in the first instance so that we may try to resolve your complaint swiftly and satisfactorily. Please contact us via email on know-it.support@verofax.com.
19. SECURITY PRECAUTIONS AND MEASURES EXERCISED BY US FOR PROTECTION OF YOUR PERSONAL DATA
19.1. We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online. We use industry-standard technical mechanisms and ensure that our affiliates or vendor entities use data encryption technology while implementing restrictions related to the storage of and the ability to access your Personal Data.
19.2. Our facilities are scanned on a regular basis for security holes and known vulnerabilities, to best ensure its security.
19.3. Your Personal Data is contained behind secured networks and is only accessible by a limited number of individuals who have special access rights to such systems and are required to keep the information confidential.
19.4. Please note that no transmission over the Internet or any method of electronic storage can be guaranteed to be absolutely 100% secure, however, our best endeavours will be made to secure data and the ability to access your Personal Data.
19.5. Without prejudice to our efforts on protection of your Personal Data, nothing contained in this Policy constitutes a warranty of security of the facilities, and you agree to transmit data at your own risk.
19.6. Please note, that we do not guarantee that your Personal Data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
19.7. Please, always check that any website on which you are asked for financial or payment information in relation to our Services is in fact legitimately owned or operated by us. The risk of impersonating hackers exists and should be taken into account when using our Platform.
19.8. If you do receive any suspicious communication of any kind or request, do not provide your information and report it us by contacting our offices immediately at know-it.support@verofax.com.
19.9. Since we cannot guarantee against any loss, misuse, unauthorised acquisition, or alteration of Personal Data, please accept that, you play a vital role in protecting the Personal Data relating to yourself, including the adoption of sufficient safety measures such as your choosing of an appropriate password of sufficient length and complexity and to not reveal this password to any third parties.
19.10. Furthermore, we cannot ensure and do not warrant the security or confidentiality of data transmitted to us or sent and received from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your Personal Data is no longer secure, please contact us.
19.11. Please note that should your Personal Data be breached, and the security of your rights be at high risk, we shall promptly and immediately communicate to the details of said breach to the ADGM’s Commissioner of Data Protection Controller without undue delay, but in no event after 72 hours after having become aware of it.
19.12. We shall also communicate to you the nature of the breach which has taken place, the likely consequences of such a breach and shall describe thoroughly the measures we have implemented to address the breach and to mitigate any and all adverse effects to you and your rights. In the unlikely event of a breach occurring, please reach out to us at know-it.support@verofax.com for further information and for further advise on how to mitigate the potential adverse effects of such a breach.
19.13. We also aim to conduct all applicable security risk assessments to ensure the availability of risk mitigation controls, to better safeguard the integrity of Data Subject information.
20. GENERAL
20.1. In the case of abuse or breach of security, we are not responsible for any breach of security or for any actions of any third parties which receive the information illegally.
20.2. We will not distribute Personal Data to be used in mailing lists, surveys, or any other purpose other than what is required to perform our Services in accordance with this Policy.
21. CONTACTING US
21.1. If you have any questions about our Policy as outlined above, or if you have any complaints, please contact us know-it.support@verofax.com.
21.2. If you have any queries or issues pertaining to your information or our Policy or Personal Data, then please do write to us at any time by emailing us via know-it.support@verofax.com.
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